Having difficulties with the Find Similar Defect feature. Have not been able to predict matches, and getting the same match several times is not consistent.
What I am looking for is an explanation of how the search is performed. Have spoken with Mercury Customer Support; "Application Engineer" did not seem confident in his answer. Stated that there had had to be at least a 36% match between the summary fields in order for TD to consider it a match. Also stated that a summary that had more words (longer) had a better chance than a short summary. (Even if the short summaries are different only by 3 characters???)
If I could get an explanation on what the logic was, I could perform more accurate, faster searches. Any ideas?
This topic has been previously discussed, but there haven't been any updates since October 2001